Mezi Terms of Use

Last updated October 30, 2026

1. Mezi

Mezi creates separate instances of apps on Windows, so each one has its own logins and settings. It does not modify the apps you open and is not affiliated with any of them. You are responsible for following the terms of use of every app and service you open in Mezi.

2. Free plan and Mezi Pro

• Free: up to 2 instances per app, up to 5 apps and 1 open instance at a time.
• Pro: unlimited instances and apps, groups, instance templates, PIN or Windows Hello lock, disposable instances and priority support, for as long as the subscription is active.

Pro is tied to your account and works on any computer where you sign in with it. If the subscription ends, nothing is deleted: the instances, groups, templates and locks you have already created keep working (locked instances keep asking for the PIN); only creating new ones is subject to the free plan's limits.

3. Prices, promotions and coupons

Prices are shown on the Pro page and in the app before you buy, in the currency of the country you are accessing from (identified from your connection), with applicable taxes calculated at checkout. The amount and currency charged, including on renewals, are the ones shown at the time of purchase. Promotions have start and end dates shown on the page itself. Coupons come with the conditions shown when they are applied (percentage or amount, expiry, plans and number of uses). The discounted price applies for the stated period; after that, renewal takes place at the regular price in effect, as stated at purchase.

4. Renewal and cancellation

The subscription renews automatically at the end of each period (month or year) on the same card. You can cancel at any time in My account → “Manage subscription”. When you cancel, Pro stays active until the end of the period you have already paid for and there are no further charges. If we change the price, we will let you know in advance, and the change only applies from the following renewal.

5. Right of withdrawal and refunds

For purchases made over the internet, you can withdraw within 7 days of the purchase or renewal and get the full amount back (Brazil's Consumer Protection Code (CDC), art. 49). Just write to the contact below using your account email. The refund is made to the same payment method.

6. Account

You are responsible for keeping your password secret and for all activity on your account. The account is personal; companies may use one account per person. We may suspend accounts used for fraud, payment abuse or to get around the plan's limits by technical means.

7. Acceptable use

Do not use Mezi for illegal activities, to violate the terms of other services in a way that harms third parties, or for fraud or spam.

8. Warranties and liability

Mezi is provided “as is”. We do our best to make it work well, but we do not guarantee that it works with every app. To the extent permitted by law, our liability is limited to the amount you paid in the last 12 months. Nothing here limits your rights as a consumer.

9. Changes to these terms

If these terms change, the new version will be published on this page with the update date. Important changes will be announced by email or in the app.

Contact

Questions, cancellations and refunds: [email protected].